Product Information

• What is a Japan Rail Pass?
• Is the JR Pass cost-effective?
• How do I activate my Japan Rail Pass once in Japan?
• What is the status ‘Temporary Visitor’?
• Do I need to reserve a seat on the train? How can I make a seat reservation?
• What if I lose my JR Pass?

See all 21 articles

• Is everyone eligible to buy train tickets?
• Where can I exchange my train ticket QR code for the physical ticket?
• Can I board the train with the QR code? Should I exchange my QR code?
• Can I modify my train ticket order after purchase?
• What are the cancellation terms for train tickets?
• What's the difference between Gran Class, Green Class and Ordinary Class?

See all 15 articles

• Group, self-guided or tailor-made tour... which type of tour should you go for?
• Can I combine a tour with another Japan Experience product, a house for example?
• I just booked my tour online, what's next?
• When will I receive my travel diary?
• Which insurance should I buy for my tour?
• My flight has been delayed or cancelled, what should I do ?

See all 16 articles

• What is the minimum stay in a Japan Experience house or apartment ?
• What are the rules to follow when staying at a house?
• What is the check-in procedure?
• What is the check-out procedure?
• Can I have an early check-in or late check-out?
• Can I get in touch with my House Angel before my arrival?

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• How does the SIM card work?
• How do I activate my Japan SIM card?
• Can I choose how many/which days I use the card?
• Which service provider does the card use?
• Can I use the SIM card outside of Japan?
• My SIM card will not work

• What is a Pocket Wifi?
• Why should I rent a pocket wifi?
• How does the pocket wifi rental work?
• What are the pocket wifi specifications?
• Should I choose airport or hotel delivery?
• Can I change or extend my pocket wifi rental dates?

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• What is a Welcome Suica card?
• What’s the difference between a Welcome Suica and regular Suica?
• Does the Welcome Suica come pre-charged with any money on it?
• Where can I charge my Welcome Suica for the first time?
• Where can I top up my Welcome Suica?
• What is the Welcome Suica “reference paper”?

See all 9 articles

• How are activities booked?
• Why is the activity I want unavailable?
• Can I cancel my activity?
• Do you offer guided day tours?
• Are guided tours suitable for all ages?
• What languages are available for guided tours?

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• What is the difference between an eSIM and a SIM card?
• Which devices are compatible with our eSIM?
• Do I get a Japanese phone number with the eSIM?
• How do I use the eSIM?
• Can I use the eSIM as a hotspot?
• My eSIM is not working

See all 7 articles

• What is a Regional Pass?
• What’s the difference between a National JR Pass and a Regional JR Pass?
• Would I benefit from a Regional Pass?
• How will I receive my Regional Pass?

• What is an Excursion?
• How do I book an Excursion?
• What is included in an Excursion package?
• What is not included in an Excursion package?
• What are the terms of payment?
• Can an Excursion be extended?

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• About the Tokyo Subway Pass
• How do I receive the Tokyo Subway Pass?
• Is the Tokyo Subway Pass refundable?
• About the Osaka Subway and Bus Pass
• How do I receive the Osaka Subway and Bus Pass?
• Is the Osaka Subway and Bus Pass refundable?

See all 12 articles

• What kinds of airport transfers do you offer?
• Which airports do you provide airport transfers for?
• What are the transfer options from Narita Airport?
• What are the transfer options from Haneda Airport?
• What are the transfer options from Kansai Airport?

• Can I book a rental car through Japan Experience?
• Do I need a driving license translation?
• How long does it take to get a driving license translation?
• What do I need to provide for the driving license translation?
• How long is the driving license translation valid for?
• Can I cancel a driving license translation?