After your purchase, you can cancel your order up to 3 working days before departure, as long as you have not scanned your QR code and received the physical tickets from the machine in Japan stations. You will be charged 15% cancellation fees (Japan Experience will refund you 85% of the purchase price) and your QR code will be instantly deactivated.
Once you have scanned your QR code and received the physical tickets, you can cancel your order at a JR station. JR staff will refund you around 85-95% of the price (depending on the exchange rate at the time of purchase), in cash (Yen). After the departure time, your tickets will become non-refundable whether you exchanged your QR code or not for the physical tickets. You can however check with your travel insurance for a refund.
Delays of less than two hours are not reimbursed. If the delay prevents you from boarding your next connecting train, you can change your onward journey ticket at the station office free of charge.
If your train is delayed for more than two hours, express fares and charges can be refunded at all JR stations. (excluding handling fee, Green car fares and Gran class fares).
Comments
1 comment
I want to cancel my reservations I just purchased. My cousin Purchased tickets for me in Japan. What do I need to do and can you process the cancellation for me. I made reservations today. and pain on my VISA credit card.
RN-202404-1215716 and RN-202404-1215724
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