You can cancel your train ticket order with us up to 3 working days before the train departure date, as long as you have not yet scanned your QR code or received the physical tickets from the machine in the train station. You will be charged a 15% cancellation fee (Japan Experience will refund you 85% of the purchase price) and your QR code will be instantly deactivated by our team.
After you have scanned your QR code and received the physical tickets, Japan Experience cannot cancel or refund your order. However you can cancel your ticket(s) at a JR Ticket Office. JR staff will refund you around 85-95% of the price (depending on the exchange rate at the time of purchase), in cash (Yen). After the departure time on the ticket has passed, your ticket will automatically become non-refundable whether you exchanged your QR code for the physical tickets or not. You can however check with your travel insurance for a refund.
Delays of less than two hours are not reimbursed. If the delay prevents you from boarding your next connecting train, you can change your onward journey ticket at the station office free of charge.
If your train is delayed for more than two hours, express fares and charges can be refunded at all JR stations. (this excludes handling fees, Green car fares and Gran class fares).
Comments
1 comment
I want to cancel my reservations I just purchased. My cousin Purchased tickets for me in Japan. What do I need to do and can you process the cancellation for me. I made reservations today. and pain on my VISA credit card.
RN-202404-1215716 and RN-202404-1215724
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