Skip to main content
Japan Experience
Toggle navigation menu
Our website
Submit a request
Sign in
Japan Experience Help Center
Product Information
Houses
Houses
What is the minimum and maximum stay in Japan Experience lodging ?
What are the rules to follow when using the house?
What is the check-in procedure?
What is the check-out procedure?
Can I have an early check-in or late check-out?
Can I get in touch with my House Angel before my arrival?
Can we contact the House Angel regularly during the stay?
Where can I leave my luggage before check-in or after check-out?
How can I send my luggage to my next destination?
What is the cancellation policy when renting an accommodation with Japan Experience?
Can I add an extra person to the reservation?
Where can we leave a review after our stay?
Can my luggage get delivered to the house?
Do I have to meet my House Angel in person?
Can we receive physical mail in the house?
Is there floor heating in the house?
How do we organise an airport / train station transfer at the end of our stay in the house?
Can we prepare meals easily in the house?
Can we make phone calls from the house?
Can we have several keys to the house to make arrangements more freely?
Can we extend our stay once there?
Are there are any guides, maps or books in the house?
Are the prices the same all year?