Skip to main content
Japan Experience Help Center Help Centre home page Japan Experience
Our website
Submit a request
Sign in
  1. Japan Experience Help Center
  2. Product Information
  3. Train Tickets

Train Tickets

  • Is everyone eligible to buy train tickets?
  • Where can I exchange my train ticket QR code for the physical ticket?
  • Can I board the train with the QR code? Should I exchange my QR code?
  • Can I modify my train ticket order after purchase?
  • What are the cancellation terms for train tickets?
  • What's the difference between Gran Class, Green Class and Ordinary Class?
  • What if my train is cancelled or delayed?
  • Why is the train route I want not available on your website?
  • What are the conditions for child train tickets? Can young children ride for free?
  • Why are there multiple train types for the same route ? (Hikari, Sakura, Nozomi, Kodama...)
  • Is there wifi on board the train?
  • Can I smoke on the trains?
  • Can I eat on the trains?
  • Is there a bar or dining car on the train?
  • Is a porter service available in the train station?
Back to our website
Deutsch Español Français Italiano Nederlands Português