My flight has been delayed or cancelled, what should I do ?

If your flight gets cancelled or rescheduled, please contact us as soon as possible regarding your new flight schedule.

However, Japan Experience does not assume responsibility for flight changes or cancellations.
If the airline notifies you of an arrival time change that exceeds 45 minutes less than 72 hours before your departure, we cannot guarantee your airport shuttle.

In the event of flight cancellation, Japan Experience cannot be held liable; we recommend contacting your airline for assistance and financial compensation.