How do I use the eSIM?

Following your purchase on our website, you will receive the eSIM activation link by email. Please check your junk mail folder in case it ends up there!
If you're traveling to Japan within 48 hours, you can click on the link immediately to obtain your activation code
If you're traveling at a later date, DO NOT click on the link yet, as once you've obtained the activation code, the days of use will automatically start counting down after 48 hours, whether you’re in Japan or not.
You will need internet (wifi or cellular data) to obtain your eSIM activation code: either at the airport when leaving for Japan, or at the airport/hotel when arriving in Japan.
Follow the user guide sent by e-mail to obtain your activation code and configure it on your phone.
If you try to connect to the internet immediately after downloading the eSIM to your device, please wait a while as sometimes the connection is not established right away. Do not delete eSIM from your device.

The eSIM is a non-refundable product once you have received the confirmation email. However the eSIM activation link does not expire, so if you end up not using it you can always save it for a later trip, or give it to a friend to use.

How do I use the eSIM?

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