How does the SIM card work?

Customer Support Team
Customer Support Team
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Please note: Our SIM Card is a data-only SIM card and it does not enable incoming or outgoing voice calls nor does it enable SMS or MMS.

Is my mobile phone compatible?

The SIM card is compatible with most devices no matter if you are using an Android smartphone, iPhone, or iPad.
Caution: your phone must be unlocked. If you do not know whether or not it is unlocked, please contact your service provider ahead of time to check.

What is the internet speed? Will I have unlimited access?

There is no speed limitation. It is based on the best-effort theoretical maximum speed.
The maximum usable period of this product is 8, 16 days, or 31 days from the following day of your first access to the network.
Please notice that due to the network provider's fair usage policy, if you use a large amount of data on your device within a short period (data limit of 10 GB within 2 days), the internet speed may slow down temporarily.

Can I make or receive calls with the SIM card?

This is a data-only SIM card which means you will not be able to send or receive any voice calls via your phone number. However, you can use apps such as WhatsApp that enable the use of voice calls and text messages.

Can I cancel my order?

The SIM card is refundable if it has never been used and its packaging is intact. It must be returned within one month of the purchase date. There is a 10% cancellation fee.

How do I check my data usage?

Most carriers provide a mobile app or a website where you can check your data usage. You can also check your data usage through your device's settings menu.

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