Solve An Issue

In the event of an accident involving equipment in the house, who pays for the repairs?
I missed my train, what do I do?
What do I do if I lose my paper train ticket?
Japan Rail Pass - What do I do if I have lost my voucher or JR Pass?
Japan Rail Pass - I’ve booked my JR Pass too early
Japan Rail Pass - The travel date is not the JRP start date
My Pocket Wifi is not working
I can't find the password of my Pocket Wifi
My SIM Card does not work
My E-SIM is not working
Order incomplete/ Product missing/ Incorrect item received
Pocket Wifi - I haven't received my tracking number
Pocket Wifi - Taken home by mistake
Pocket Wifi - Reship device to different address
Pocket Wifi - Lost envelope
SIM Cards - How to fix connectivity problems
Japan Rail Pass - What do I do if I purchased my JR Pass from another company?
Japan Rail Pass - Forgotten/lost item on the train
Japan Rail Pass - Damaged ticket that stopped working
Japan Rail Pass - Wrong nationality selected
Japan Rail Pass - Middle Names and titles
Japan Rail Pass - Name spelling, misspelt, special characters
Japan Rail Pass - I’ve forgotten my voucher / left it at home
Japan Rail Pass - What if my voucher has been torn or damaged?
I have a complaint / Our complaint process