Order incomplete/ Product missing/ Incorrect item received

Customer Support Team
Customer Support Team
  • Created

If something is missing from your order when it arrives, or a product you received is not correct, we’re so sorry for the mistake.


If this happens to you, please:

  • Contact our customer service department using our online form
  • Provide photos of the contents, quantity received and details of the recipient if the product you received appears to be for someone else.

We will reship or refund the missing item(s) as needed.


Please don't worry, we're here to help and you'll be given instructions on how to resolve the problem as quickly as possible.

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