Customer Support Team
Activity overview
Latest activity by Customer Support Team
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Customer Support Team created an article,
What if I lose my JR Pass?
- IF YOU HAVE LOST YOUR JR PASS VOUCHER If the voucher that we sent you has been lost or stolen, you will need to buy a new one, as a Japan Rail Pass voucher cannot be reissued. Only the original v...
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Customer Support Team created an article,
My SIM card will not work
We're sorry if your SIM card isn't working. Have you checked that your phone is unlocked and compatible with our providers? Note also that as stated on our website, Google Pixel phones are NOT comp...
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Customer Support Team created an article,
What are the transfer options from Kansai Airport?
For your trip to Japan, instead of landing in Tokyo, you may have chosen to start your trip near Osaka or Kyoto, at Kansai International Airport (KIX). Haruka Express Train: Access to a number of...
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Customer Support Team created an article,
What are the transfer options from Haneda Airport?
Haneda International Airport (HND) is the closest airport to Tokyo’s city center. Depending on the transfer option and the traffic conditions, travel can take as little as 20 minutes up to 40 minut...
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Customer Support Team created an article,
What are the transfer options from Narita Airport?
Located 60 kilometers outside of central Tokyo, Narita International Airport (NRT) is the further of the two airports serving the Japanese capital. Narita Express (N'EX): Thanks to the convenien...
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Customer Support Team created an article,
Which airports do you provide airport transfers for?
We offer a variety of transfer options to and from Tokyo Narita Airport, Tokyo Haneda Airport, and Kansai International Airport in Osaka.
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Customer Support Team created an article,
What kinds of airport transfers do you offer?
There are a number of different transfer options to travel from the airport into the city center, and it's essential to choose the one that best suits your needs. By exploring the different transfe...
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Customer Support Team created an article,
What is included in an Excursion package?
Accommodation, transport, meals, activities, a travel diary and phone support in English are all included in our Excursion packages. Optional extra services can also be added, for an additional cos...
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Customer Support Team created an article,
What is an Excursion?
Our Excursions are short, packaged trips that can be added into a Japan vacation, with transportation, accommodation and activities all included. They’re designed to offer a memorable, themed immer...
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Customer Support Team created an article,
Can I use the pocket wifi while on a cruise around Japan?
A pocket wifi will work on a cruise ship, but only when the ship is docked or very close to land. The only option for an internet connection while you are at sea is using the cruise ship’s wifi.
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