Can you provide assistance during our journey in Japan?

Anyone purchasing a Japan Rail Pass ticket on our website can subscribe to our JRP Care service at the time of purchase.

This service allows you:

- to receive a full refund of your unused JRP Voucher (conditions apply)
- unlimited access to our JRP helpline in Japan

Please note that our helpline is mainly for train travel and train itinerary questions, as well as assistance regarding your JR Pass purchase.