Delivery delay

Customer Support Team
Customer Support Team
  • Created

Occasionally we have shipping delays beyond our control, due to carrier issues. This could be a back-up of items at a sorting facility, or a delay in transit. We will contact the shipping service in order to resolve the situation as quickly as possible.


While we contact the relevant shipping service, please remember to keep an eye on your tracking number, to see any further updates:


All our delivery times are estimates, and are not guaranteed.

There may be exceptions to our standard delivery times for specific regions, such as Hawaii, Corsica and the Canary Islands. Due to the locations of these areas, delivery times may be slightly longer than our standard times.


Please note that if a carrier is experiencing shipping delays, we will advise you of this on our website when you place your order. Updates will also be available through the relevant tracking service.


If you do not receive your order in time for your trip, please contact us for refund instructions.


Read more about our shipping and delivery policy HERE.

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