Traveling too soon / Delivery to Japan

If you are travelling very soon, and it’s too late for you to place your JR Pass order with delivery to your home address, we can deliver it to your accommodation in Japan instead.

When ordering online, please select either Airport Pickup or for hotel delivery select the shipment country as JAPAN.

Airport Pickup 

You can now choose to pick up your JR Pass at the airport upon your arrival in Japan. This option is currently available only at the following airports:

• Narita International Airport (NRT)

• Haneda Airport (HND)

• Kansai International Airport (KIX)

To use this option, you must provide the following information at the time of order:

• Flight number

• Date of arrival

• Time of arrival

Please ensure the information is accurate. More details regarding the pickup location within the airport will be provided after your order is confirmed.

Orders are held at the airport counter for 3 days, after this they are returned to our Tokyo office.

Once the envelope is received back we will contact you to ask if you would like the order cancelled and refunded, or sent to your accommodation in Japan. Note that fees will apply.

Delivery to a hotel in Japan

Provide the exact name, address, and telephone number of your hotel. 

For the delivery recipient, please use the name of the person that your hotel reservation is under, so hotel staff will recognise it's a delivery for a guest. It's also recommended to provide your check-in date, as well as let your hotel know that you will be expecting a delivery, since the hotel staff will have to accept the shipment on your behalf.

Delivery to an apartment or other private accommodation

Delivery to an AirBnB or rental apartment is generally not recommended, as delivery issues can arise.

If you select this option please first check with the owner that delivery to the address is possible.

Provide the FULL delivery address, including the building name and apartment number, if applicable.

If your own name is not on the door/mailbox, please provide the resident’s name, as the carrier may not deliver if they do not recognise the recipient name as matching the registered resident. This is a common issue with deliveries to Japan addresses.

Providing a Japanese phone number is also highly recommended, so that the mailman can call in case of any delivery issues. They will not call a non-Japanese number.

If you’re unsure how to enter a Japanese address on our order form, please contact us and we can assist you if needed, as entering an incorrect or incomplete address will lead to delivery issues. We will not accept any responsibility for any resulting delays or returns, and we will charge you for any return or reshipment fees.

Please note that delivery in Japan takes 2-5 days, so please allow sufficient time for delivery.