Non-EU bank transfer refund details

Customer Support Team
Customer Support Team
  • Created

If you have paid for an order by bank transfer and require a refund, we will need your bank details in order to process your refund and transfer the money back to you.


For a refund via bank transfer outside the EU, we need the following bank details:


United Kingdom: 

Please check your last bank statement or online banking system for: 

  • Account Holder’s Full Name
  • National Account Number 
  • Sort Code
  • IBAN (International Bank Account Number)
  • BIC (Bank Identifier Code)


North/South America:

  • Account Holder’s Full Name
  • Account Number 
  • Account Type
  • ABA Routing Number
  • Bank Name and Address



  • Account Holders full name and address
  • IBAN (International Bank Account Number)
  • Bank name, street address and bank code
  • BSB Number 


Please note that it’s estimated that an international transaction will be completed in 28 working days from the time our finance department has processed the refund.

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