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Customer Support Team SP

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Recent activity by Customer Support Team SP

  • Universal Studios Japan tickets

    Universal Studios Japan (often known as USJ) was the first Universal Studio park to be built outside the USA, and was an instant hit with theme park fans. Opened in Osaka in 2001, it’s the most vis...

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  • I took my pocket wifi home by mistake

    If you mistakenly take the pocket wifi home to your country, please return it to Japan by shipping the wifi device to the following address:   COOCOM CO.,LTD CENTRAL PARK TOWER La Tour SHINJUKU #40...

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  • Are there any arrangements made for luggage transfer?

    As a rule luggage transfers are not included, but you should refer to the Excursion description page. If the service is included, it will be indicated under the heading "Included in your self-guide...

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  • How do I receive the Kansai Railway Pass?

    After ordering on our website, we will send the Kansai Railway Pass e-voucher to your email address within 5 days of purchase. Please be sure to check your junk mail folder.   See our website for a...

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  • I lost the prepaid return envelope

    If you lose the pocket wifi return envelope, don’t worry, just go to a post office or convenience store and buy an envelope called "Letter Pack Light" (costing 430 yen). Put the pocket wifi and all...

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  • How old do children have to be for cycling Excursions?

    Children are accepted from 3 years old. For cycling Excursions, bicycles are either manual or electric.

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  • Is the Kansai Railway Pass refundable?

    Yes, the Kansai Railway Pass voucher is refundable before the voucher expiry date, providing it has not been exchanged. A 15% cancellation fee will be retained. Current voucher validity: April 1, 2...

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  • I lost my pocket wifi and/or its accessories

    If you lose the pocket wifi, or return it with any accessories missing or damaged, you will be charged the following fees: Lost wifi device : €180 / $200 / £160 Missing or damaged accessory (case,...

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  • Is there any transfer from the airport or my hotel to the meeting point with the guide?

    Unless specified on the Excursion details, no transfer is included.

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  • My pocket wifi battery is not charging well

    There are several reasons why your pocket wifi battery may be running out quickly, or not charging as well as expected.  If you set the pocket wifi to high-performance mode, the battery will disch...

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