Customer Support Team SP
Activity overview
Latest activity by Customer Support Team SP
-
Customer Support Team SP created an article,
Is there any transfer from the airport or my hotel to the meeting point with the guide?
Unless specified on the Excursion details, no transfer is included.
- Customer Support Team SP
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Customer Support Team SP created an article,
How old do children have to be for cycling Excursions?
Children are accepted from 3 years old. For cycling Excursions, bicycles are either manual or electric.
- Customer Support Team SP
- 1 follower
- 0 comments
- 0 votes
-
Customer Support Team SP created an article,
Are there any arrangements made for luggage transfer?
As a rule luggage transfers are not included, but you should refer to the Excursion description page. If the service is included, it will be indicated under the heading "Included in your self-guide...
- Customer Support Team SP
- 1 follower
- 0 comments
- 0 votes
-
Customer Support Team SP created an article,
What happens if my Excursion is modified or cancelled?
Excursions are not usually cancelled, and we will always do our best to ensure your trip can go ahead. However, the itinerary may be subject to changes due to circumstances beyond our control, such...
- Customer Support Team SP
- 1 follower
- 0 comments
- 0 votes
-
Customer Support Team SP created an article,
What is the difference between the Kumano Kodo Expert trail and Beginner's trail?
The Beginner’s trail is a relatively easy route which can be completed by all those with good physical health. The Expert trail is more physically challenging, and is not recommended for the elderl...
- Customer Support Team SP
- 1 follower
- 0 comments
- 0 votes
-
Customer Support Team SP created an article,
How will I receive my Excursion travel guide and any vouchers/documents?
Your travel guide will be sent to you by email 20 days before your departure. Any physical/paper documents (tickets or vouchers that cannot be emailed) will be sent to your hotel in Japan.
- Customer Support Team SP
- 1 follower
- 0 comments
- 0 votes
-
Customer Support Team SP created an article,
What are the cancellation terms for an Excursion?
If you need to cancel your Excursion after booking, please let us know as soon as possible. The date you contact us will be considered as the cancellation date for the invoicing of any cancellation...
- Customer Support Team SP
- 1 follower
- 0 comments
- 0 votes
-
Customer Support Team SP created an article,
Can an Excursion be extended?
In general, excursions cannot be modified beyond the options offered when booking. However an extension for an Excursion is possible if you contact us in advance. Note that the requested extension...
- Customer Support Team SP
- 1 follower
- 0 comments
- 0 votes
-
Customer Support Team SP created an article,
What are the terms of payment?
1. We ask that you pay a 35% deposit when booking2. The remaining balance is due 35 days before departure Your booking must be made at least 30 days before the start date of the Excursion. For any ...
- Customer Support Team SP
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Customer Support Team SP created an article,
What is not included in an Excursion package?
Anything not mentioned in the "Included in your Excursion" section on the product page is not included in the package. Notably flights to Japan, travel insurance, any personal expenses including lu...
- Customer Support Team SP
- 1 follower
- 0 comments
- 0 votes