Customer Support Team SP
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About the Tokyo Subway Pass
The Tokyo Subway Pass provides unlimited train travel on all Tokyo Subway lines (9 Tokyo Metro lines and 4 Toei Subway lines). This Pass is available as a 24, 48 or 72 hour ticket. It’s a great opt...
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Can I book a rental car through Japan Experience?
Currently we do not provide a rental car booking service, however we have plans to offer this in the near future! Please keep checking our website for any updates. While we’re getting ready, for fu...
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What is a Regional Pass?
A regional pass is a discounted travel pass allowing unlimited travel within a specific region of Japan. If you’ll be exploring one area of Japan for a few days, it could be beneficial to use a reg...
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What is the difference between an eSIM and a SIM card?
There’s no need to insert an eSIM into your phone like a regular physical SIM card. An eSIM is a SIM that is integrated with the smartphone, and can be used immediately on the spot just by completi...
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How are activities booked?
To book an activity, simply go to the product page of your desired activity, and follow the steps to book and pay for the activity online. Once you have ordered and paid, you will receive a confirm...
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What is a Welcome Suica card?
The Welcome Suica is a type of temporary IC card specifically offered to visitors to Japan. It’s a rechargeable smart card used mainly for transportation as well as other purchases in Japan, partic...
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What is a Pocket Wifi?
A Pocket WiFi is a portable internet router, similar to a modem or a standard router used in the home, which allows you to create a free secure and private WiFi network.
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How do I book an Excursion?
It's very simple and easy, just book directly online through our website: (1) Choose the Excursion of your choice, your departure date and select the number of participants. Several other options a...
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How do I receive the Tokyo Subway Pass?
After purchasing your Tokyo Subway Pass online, a digital voucher with a QR code will be sent to you via email within 5 business days of the order confirmation date. Exchange your voucher for the...
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Do I need a driving license translation?
Many travelers who want to drive in Japan can do so without needing a driving license translation! Anyone from countries that signed the 1949 Geneva Convention with Japan, such as the USA, Austral...
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