Is the eSIM cancellable or refundable?

Customer Support Team SP
Customer Support Team SP
  • Updated

No, cancellation and refund is not possible once you have received the email containing the eSIM activation link.

If you delete the eSIM from your device, you will have to order a new one from our website. There is no refund after deleting the eSIM, even if there turns out to be a fault with the eSIM or the device used.

 

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