I lost the prepaid return envelope

If you lose the pocket wifi return envelope, don’t worry, just go to a post office or convenience store and buy an envelope called "Letter Pack Light" (costing 430 yen).

Put the pocket wifi and all its accessories inside, and mail it to :

SB Frameworks (TFN)

Aomi Center No.1 Bldg  3F1-4

3-4-19 Aomi, Koto-ku, Tokyo

135-0064

If you need to contact our suppliers Global Advanced Communications (TFN), you can email them at info@globaladvancedcomm.com or call +81 3 6436 4773 (9am - 5pm Japan time)