I took my pocket wifi home by mistake

Customer Support Team SP
Customer Support Team SP
  • Updated

If you mistakenly take the pocket wifi home to your country, please return it to Japan by shipping the wifi device to the following address:

 

COOCOM CO.,LTD

CENTRAL PARK TOWER La Tour SHINJUKU #405

6 Chome-15-1 Nishishinjuku, Shinjuku-ku, Tokyo 160-0023

JAPAN

Tel: 050 5846 4328

 

Please use an international delivery service (such as DHL, Fedex etc) and let us know the tracking number of the package when you have it. The total value for customs should be 5,000 JPY. (Please note that consumption tax may be charged for items over 5,000 JPY.)

 

You will be notified of any late return fees by email after our suppliers receive the wifi back.

 

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