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Customer Support Team SP

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Recent activity by Customer Support Team SP

  • Do I need a driving license translation?

    Many travelers who want to drive in Japan can do so without needing a driving license translation!  Anyone from countries that signed the 1949 Geneva Convention with Japan, such as the USA, Austral...

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  • Can I book a rental car through Japan Experience?

    Currently we do not provide a rental car booking service, however we have plans to offer this in the near future! Please keep checking our website for any updates. While we’re getting ready, for fu...

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  • Is there any transfer from the airport or my hotel to the meeting point with the guide?

    Unless specified on the Excursion details, no transfer is included.

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  • What are the terms of payment?

    1. We ask that you pay a 35% deposit when booking2. The remaining balance is due 35 days before departure Your booking must be made at least 30 days before the start date of the Excursion. For any ...

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  • Would I benefit from a Regional Pass?

    Depending on your travel plans, a National Japan Rail Pass is not always cost-effective. You may want to consider using a Regional Pass instead, but note that while Regional Passes are generally mo...

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  • Is the eSIM cancellable or refundable?

    No, cancellation and refund is not possible once you have received the email containing the eSIM activation link. If you delete the eSIM from your device, you will have to order a new one from our ...

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  • My eSIM is not working

    We’re sorry if the eSIM is not working for you. First, please check that your phone is unlocked, and compatible with our providers. You can check our website for a list of compatible devices HERE. ...

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  • Can I use the eSIM as a hotspot?

    Yes! To use your eSIM as a hotspot, please first ensure you have the hotspot function (internet sharing function) turned ON. For Android devices, no further setup should be required. For iOS (Apple...

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  • How do I use the eSIM?

    Following your purchase on our website, you will receive the eSIM activation link by email. Please check your junk mail folder in case it ends up there!  If you're traveling to Japan within 48 hou...

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  • Do I get a Japanese phone number with the eSIM?

    No. The eSIM is a data-only SIM card and cannot be used to make phone calls. You do not get a Japanese phone number, and you can keep your home country number in your phone.  

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