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Customer Support Team

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Articles

Recent activity by Customer Support Team

  • We cannot deliver to your country

    Unfortunately we are currently not able to deliver to Russia, Belarus, Ukraine, Palestine and Israel, therefore customers in these countries should have their orders sent to a friend or family in a...

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  • Japan Rail Pass - Wrong nationality selected

    If you selected the incorrect nationality when entering the information on your JR Pass voucher, please rest assured this will not be a problem.   This information is for our own records and is not...

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  • Can we prepare meals easily in the house?

    Yes, all our houses are equipped with kitchen utensils and appliances if you prefer to make your own meals. However, a vacation is also often a holiday for the cook! You can go to a supermarket nea...

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  • Japan Rail Pass - Middle Names and titles

    Only the passenger's first name and last name need to be printed on the voucher. Middle names are optional and not required, so if they are omitted this will not affect the validity of your voucher...

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  • Is there disabled access to JR trains?

    See the “Accessibility” section on the JR East webpage to find out how to get assistance, what major accessibility features are available, and other specifics about using the trains and stations.Yo...

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  • Can we make phone calls from the house?

    There are no telephones in the houses; however you will usually find a telephone booth nearby. You can call Japan or internationally with coins or with a phone card available for sale in convenienc...

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  • Local trains you can use in Tokyo with the JR Pass

    Tokyo's train network is extensive, efficient, and often considered one of the most complex yet well-organized systems in the world. For tourists visiting Tokyo, understanding the train network is ...

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  • Japan Rail Pass - Name spelling, misspelt, special characters

    The name on a JR Pass voucher is always printed the same way it was entered by the customer during the booking process, there is no manual input on our side. The first name and last name in your pa...

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  • Can we have several keys to the house to make arrangements more freely?

    Two sets of keys are available for each house, allowing you to come and go as you please during your stay.

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  • Local trains you can use in Kyoto with the JR Pass

    Not as extensive as the train networks in Tokyo or Osaka, there are some train lines that can be used with your JR Pass in Kyoto.   While it wouldn’t make financial sense to buy a Japan Rail Pass j...

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