Customer Support Team
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What is the JRP Care service?
Anyone purchasing a Japan Rail Pass ticket on our websites www.japan-experience.com or www.japan-rail-pass.com can subscribe to our JRP Care service. With JRP Care, you can get: A full refund o...
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How do we organise an airport / train transfer at the end of our stay in a house?
A transfer to the airport (Tokyo Haneda or Narita, and Kyoto Kansai Airport) can be made in a shared shuttle or by train. The shared shuttle has a tendency to pick you up early, allowing a large ...
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Where can I get discounts in Japan by showing my JR Pass?
From October 1st 2023, holders of a valid Japan Rail Pass can receive exclusive discounts and benefits upon presentation of their ticket at certain locations. The discounts are available at select...
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We cannot deliver to your country
Unfortunately we are currently not able to deliver to Russia, Belarus, Ukraine, Palestine and Israel, therefore customers in these countries should have their orders sent to a friend or family in a...
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Japan Rail Pass - Wrong nationality selected
If you selected the incorrect nationality when entering the information on your JR Pass voucher, please rest assured this will not be a problem. This information is for our own records and is not...
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Can we prepare meals easily in the house?
Yes, all our houses are equipped with kitchen utensils and appliances if you prefer to make your own meals. However, a vacation is also often a holiday for the cook! You can go to a supermarket nea...
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Japan Rail Pass - Middle Names and titles
Only the passenger's first name and last name need to be printed on the voucher. Middle names are optional and not required, so if they are omitted this will not affect the validity of your voucher...
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Is there disabled access to JR trains?
See the “Accessibility” section on the JR East webpage to find out how to get assistance, what major accessibility features are available, and other specifics about using the trains and stations.Yo...
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Can we make phone calls from the house?
There are no telephones in the houses; however you will usually find a telephone booth nearby. You can call Japan or internationally with coins or with a phone card available for sale in convenienc...
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Local trains you can use in Tokyo with the JR Pass
Tokyo's train network is extensive, efficient, and often considered one of the most complex yet well-organized systems in the world. For tourists visiting Tokyo, understanding the train network is ...
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