Customer Support Team
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Recent activity by Customer Support Team
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How do I activate my Japan Rail Pass once in Japan?
In order to activate your Japan Rail Pass you will have to exchange your voucher at a JR office. These offices can be found at the airport or in the main train stations. To check the list of the JR...
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I just booked my tour online, what's next?
After booking, you will receive a confirmation email. Please follow the instructions and complete the form within a few days, providing your flight information and passport details to facilitate th...
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What to do and see in Osaka
Osaka is the third-biggest city in Japan after Tokyo and Yokohama. One of the highlights of the Kansai region, this intriguing megacity, with its distinctive atmosphere compared to other large Japa...
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Useful apps for travelling in Japan
It's exciting to travel to Japan, but it can be a bit daunting to think of the cultural and language barriers, especially for first time visitors. Downloading a few useful apps to your phone can ma...
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Golden Week Travel
“Golden Week” is a collection of four national holidays within seven days of each other, starting in spring around April 29th - May 5th. In combination with well placed weekends, Golden Week is one...
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Hello Kitty Shinkansen
The Hello Kitty Shinkansen, known officially as the "Hello Kitty Shinkansen 500 Series" is a special, themed bullet train operated by JR West in Japan since June 2018. The train's interior and exte...
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Card payment pending
If when you try to make a payment on our website the page is blank, blocked, or you have encountered one of the following error messages when making a payment on our platform: "An error has occurre...
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SIM Cards - How to cancel and obtain a refund
The SIM card is refundable if it has never been used, for up to 1 month after the date of purchase. There is a 10% cancellation fee which will be withheld from your refund. If the deadline is misse...
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Japan Rail Pass - The travel date is not the JRP start date
When you place your order for a Japan Rail Pass, we ask for your travel date. This date allows us to confirm that you aren’t ordering too early, and that we can deliver it to you in time for your t...
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Japan Rail Pass - Can I buy the JRP for someone else?
CAN I ORDER A JR PASS FOR SOMEONE ELSE? Of course you can order a Japan Rail Pass for someone else, or use the credit card of someone that will not travel with you, as long as you have been authori...
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