Customer Support Team
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I want to submit my CV / Job application
Thank you for your interest in working for Japan Experience. With teams in 2 very different industries, and locations in Paris, London, Berlin, Madrid and of course Tokyo, we actively encourage i...
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What are the transfer options from Narita Airport?
Located 60 kilometers outside of central Tokyo, Narita International Airport (NRT) is the further of the two airports serving the Japanese capital. Narita Express (N'EX): Thanks to the convenien...
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What is included in an Excursion package?
Accommodation, transport, meals, activities, a travel diary and phone support in English are all included in our Excursion packages. Optional extra services can also be added, for an additional cos...
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Can I choose how many/which days I use the card?
We offer three types of SIM cards : - 8 days unlimited- 16 days unlimited- 31 days unlimited As soon as the SIM card has been activated, the days will start counting down and cannot be stopped ev...
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What is the check-in procedure?
If you requested in-person check-in: Your House Angel will wait for you at the house prior to your arrival and welcome you when you arrive. They will show you the accommodation, and explain how to ...
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Can I board the train with the QR code? Should I exchange my QR code?
IF YOU PURCHASE WITH US AND RECEIVE AN E-VOUCHER (a QR code to scan at a ticket machine to print your paper tickets): You MUST redeem your QR code at the JR ticket machines in train stations and ...
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How do I activate my Japan Rail Pass once in Japan?
In order to activate your Japan Rail Pass you will have to exchange your voucher at a JR office. These offices can be found at the airport or in the main train stations. To check the list of the JR...
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I just booked my tour online, what's next?
After booking, you will receive a confirmation email. Please follow the instructions and complete the form within a few days, providing your flight information and passport details to facilitate th...
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What to do and see in Osaka
Osaka is the third-biggest city in Japan after Tokyo and Yokohama. One of the highlights of the Kansai region, this intriguing megacity, with its distinctive atmosphere compared to other large Japa...
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Useful apps for travelling in Japan
It's exciting to travel to Japan, but it can be a bit daunting to think of the cultural and language barriers, especially for first time visitors. Downloading a few useful apps to your phone can ma...
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