User

Customer Support Team

Member since
Total activity 342
Last activity
Following 0 users
Followed by 0 users
Votes 12
Subscriptions 198

Articles

Recent activity by Customer Support Team

  • Tokyo Wards and which to visit

    There are a total of 23 wards in Tokyo, however as we unfortunately don’t have all the time required to explore all of Tokyo we have to be efficient, so we will focus on the 7 most interesting ward...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • A guide to train lines in Japan

    The main train company in Japan is the Japan Railways Group (JR Group). It is the successor of the Japanese National Railways (JNR), which was privatized in 1987. The JR Group is made up of six reg...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • What basic Japanese phrases should I know?

    Here are some common phrases that might be useful to know when travelling in Japan. We have separated them into categories depending on the situation you are in:   Basics: Good morning: Ohayō goza...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • When to visit Japan to see cherry blossoms

    The cherry blossom (sakura) season in Japan sees an increasing number of visitors worldwide, as springtime in the country is closely associated with the blooming of sakura. However, experiencing th...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Understanding the different types of Shinkansen

    The different types of Shinkansen (bullet trains) in Japan are distinguished by their speed, number of stops, and routes. Here is an overview of the most common types:   Nozomi: The fastest and mos...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Card payment refused

    Are you experiencing difficulty placing an order on our platform due to issues with payment? The most frequent reason for this is a payment failure linked to 3D Secure.   When you click on "Validat...

    • 1 follower
    • 0 comments
    • -1 votes

  • Pocket Wifi - Extend or reschedule rental dates

    After making a booking it’s possible to change your pocket wifi rental dates, or extend a rental if you decide to prolong your trip, but please note that changes to the start date of a rental can o...

    • 1 follower
    • 0 comments
    • 0 votes

  • Japan Rail Pass - What do I do if I have lost my voucher or JR Pass?

    Please keep your JR Pass voucher in a safe place once you have received it.   Lost Voucher If your voucher gets lost or stolen you will need to buy a new one, as a Japan Rail Pass voucher cannot be...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Japan Rail Pass - Upgrade/Change length of the Japan Rail Pass

    Once a JR Pass voucher is issued and shipped, it cannot be amended or upgraded.   If you would like to change the length or type of your JR Pass, you will need to place a new order on our website a...

    • 1 follower
    • 0 comments
    • 0 votes

  • Japan Rail Pass - How do I cancel my pass?

    The Japan Rail Pass voucher is refundable, if it has never been exchanged in Japan, for up to one year after the purchase date. There is a 15% cancellation fee which will be deducted from your refu...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes