Customer Support Team
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Recent activity by Customer Support Team
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Group guided tours - Can I travel on a tour with my pet?
Regrettably, our tours do not cater to individuals traveling with pets.
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Luggage shipping in Japan / Takkyubin service
It can be difficult for visitors to travel through Japan with a lot of luggage while using public transport, so a local delivery service is a great option for travellers to send bulky luggage betwe...
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Pocket Wifi - Lost envelope
When you pick up your pocket wifi in Japan, you will receive a prepaid and pre-addressed envelope along with it. You need this envelope so that you return the pocket wifi at the end of your rental...
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About the Hiroshima Tram & Ferry 1-day Pass
This pass offers unlimited rides on Hiroshima’s street cars (trams) and the Miyajima Matsudai Ferry (not included in any other pass) Fixed fare, no need for coins, no forgetting to tap in and out ...
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Can I get my luggage delivered to the house?
Absolutely! Takkyubin services are very convenient, and we're happy to accommodate you if you want to use this service. However, please understand that your House Angel has schedule restrictions th...
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Can I eat on the trains?
Eating, snacking and drinking are allowed on Shinkansen trains, and we recommend to passengers to buy food and drinks at the station prior to boarding. Before boarding your train, why not grab ...
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Can I use my Japan Rail Pass to travel from the airport to the city center?
Yes, of course! Your JR Pass is valid on the JR lines linking the main airports to the main cities.FIRST, YOU MUST EXCHANGE YOUR VOUCHER FOR THE JAPAN RAIL PASS AT THE AIRPORT.You will be able to a...
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Group guided tours - Can I travel with kids?
Yes, children and babies are accepted. However, it should be noted that the tour program may be challenging for them, as the average walking distance is 8 to 10km per day. For ages 3 to 11, we offe...
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Correos information
Orders shipped from our Madrid office using Correos are usually delivered within 3-5 working days. However it can sometimes take longer, so if your departure date to Japan is less than a week awa...
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SIM Cards - How to fix connectivity problems
If your SIM card is not working properly, please try the steps below. Sometimes, just turning off the phone, and then turning it on again fixes the problem. What’s your phone model? Google Pixel ...
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