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Customer Support Team

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Articles

Recent activity by Customer Support Team

  • What is an Excursion?

    Our Excursions are short, packaged trips that can be added into a Japan vacation, with transportation, accommodation and activities all included. They’re designed to offer a memorable, themed immer...

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  • Can I get my JR Pass refunded if trains are cancelled or delayed?

    The trains in Japan are generally extremely reliable. However, like anywhere else in the world, delays beyond anyone’s control can occasionally occur.    Once you start using your Japan Rail Pass, ...

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  • Sunrise Seto/Izumo overnight train

    The JR Sunrise Seto/Izumo is one of the last remaining overnight trains in Japan.   The Sunrise Seto runs from Tokyo to Takamatsu, while the Sunrise Izumo runs from Tokyo to Izumo-shi. They operate...

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    • 1 vote

  • Is there disabled access to JR trains?

    See the “Accessibility” section on the JR East webpage to find out how to get assistance, what major accessibility features are available, and other specifics about using the trains and stations.Yo...

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  • Is everyone eligible to buy train tickets?

      Yes, any traveler is eligible to buy our train tickets, unlike the Japan Rail Pass, which cannot be used by Japanese or foreign residents in Japan.

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  • I want to submit my CV / Job application

    Thank you for your interest in working for Japan Experience.   With teams in 2 very different industries, and locations in Paris, London, Berlin, Madrid and of course Tokyo, we actively encourage i...

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  • How to become an Affiliate / Affiliate Program

    If you would like to join our affiliate program, all you need to do is complete the form on our site, and a member of our dedicated team will contact you to explore a potential partnership.   On ou...

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  • I am a Travel Agency and would like to work with Japan Experience

    Are you a travel agency that’s interested in working with us?   On our website you’ll find an area for B2B partners, scroll down and click on “Get Started”.   All you need to do is complete the for...

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  • Which service provider does the card use?

    The supplier is AIR-U and the line is provided by IIJ, an Mobile Virtual Network Operator of NTT DoCoMo.

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  • Why are there multiple train types for the same route ? (Hikari, Sakura, Nozomi, Kodama...)

      Nozomi: Among the Tokaido/Sanyo Shinkansen, the Nozomi is the fastest train. It stops only at the most numerous train stations between Shin-Osaka and Hakata. With a top speed of 168 mph (270 km...

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