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Customer Support Team

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Articles

Recent activity by Customer Support Team

  • Dietary restrictions in Japan

    Japanese cuisine is widely diverse and often considered healthy. However, travelling across Japan with special dietary needs, like being vegetarian or vegan, having celiac disease, or adhering to k...

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  • Order incomplete/ Product missing/ Incorrect item received

    If something is missing from your order when it arrives, or a product you received is not correct, we’re so sorry for the mistake.   If this happens to you, please: Contact our customer service de...

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  • Non-EU bank transfer refund details

    If you have paid for an order by bank transfer and require a refund, we will need your bank details in order to process your refund and transfer the money back to you.   For a refund via bank trans...

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  • Can I use the pocket wifi while on a cruise around Japan?

    A pocket wifi will work on a cruise ship, but only when the ship is docked or very close to land. The only option for an internet connection while you are at sea is using the cruise ship’s wifi.

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  • How can I send my luggage to my next destination?

    You can take your luggage to any convenience store (Lawson, 7-Eleven, Family Mart) or post office to have it delivered to your next destination. Your House Angel can show you how to do it, please j...

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  • What are the conditions for child train tickets? Can young children ride for free?

      Train fares in Japan are typically structured as follows: Adult (12 years old and older): Individuals aged twelve and above are charged the full adult train fare. Child (6-11 years old): Childre...

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  • Are there any trains that require extra fees with a Japan Rail Pass ?

    With a Japan Rail Pass, almost all of your journeys on JR trains are covered in the pass price. However, there are a few exceptions. Travelling on a JR train that uses a non-JR railway line for par...

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  • Group guided tours - Who will be my guide?

    The guides for our small group guided tours are individuals who have either lived in Japan for an extended period, or are current local residents. They are native speakers or fluent in the language...

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  • Withdrawing cash in Japan

    While it is important to always have a bit of cash in your pockets when travelling in Japan, it is less relevant to have it when in Tokyo, as these days you can make almost all payments by credit c...

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  • How to get to Kawaguchiko

    Kawaguchiko, situated in the Fuji Five Lakes region, is known for its picturesque views of Mount Fuji mirrored in Lake Kawaguchi's waters. Travellers often visit for the serene atmosphere and the o...

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