Customer Support Team
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Recent activity by Customer Support Team
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Which insurance should I buy for my tour?
You can choose between two different insurance options: - Japan Experience Flex: this insurance covers expenses related to trip cancellations for specific reasons (disease, accident, death...)- Jap...
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I can't find the password of my Pocket Wifi
All pocket wifi devices come with instructions on how to use them, a battery charger, a case to carry it and a prepaid envelope to return the device before you leave Japan. If you cannot find the w...
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Christmas in Japan
In Japan, Christmas has been embraced as a popular commercial holiday that people love to celebrate. The majority of the population in Japan is Shinto and Buddhist, so the religious meaning around ...
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What to do in Hakone
Nestled in the Fuji-Hakone-Izu National Park, Hakone is a picturesque town known for its beautiful scenery, relaxing hot springs and cultural attractions. Hakone is one of the most popular destinat...
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What can you find in konbini, Japanese convenience stores?
Konbini are Japanese convenience stores that are open 24/7 and sell pretty much anything you might need in your daily life, from breakfast to dinner plus cable adapters, toiletries and socks. The t...
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Using the Yamanote Line in Tokyo
The Yamanote Line is a railway loop in Tokyo operated by JR East, completing a full circuit in approximately one hour. It is an essential commuter line, connecting major stations such as Tokyo, Shi...
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Delivery estimate / When will I receive my order?
Orders are processed Monday to Friday with the exception of public holidays, we also do not process or ship orders on weekends. Please allow at least 1 working day after the booking has been made t...
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Refund delayed / Where's my refund?
We process refunds as soon as possible after the returned product is received at our office. However, at busy times it can take up to 3 weeks for our staff to process a refund. Once the refund is p...
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Bank transfer information / How to pay by bank transfer
We accept payment for our products and services by card or bank transfer. If you would like to pay for your order by bank transfer, please select this option when making your order, and make the pa...
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Medical Emergencies while in Japan
In Japan, the emergency number is 119. Most doctors do not speak English in Japan and we understand this could be worrying, however you can find English-speaking medical help in Japan through t...
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