User

Customer Support Team

Member since
Total activity 347
Last activity
Following 0 users
Followed by 0 users
Votes 12
Subscriptions 198

Articles

Recent activity by Customer Support Team

  • How to become an Affiliate / Affiliate Program

    If you would like to join our affiliate program, all you need to do is complete the form on our site, and a member of our dedicated team will contact you to explore a potential partnership.   On ou...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Emergency - Earthquake / Typhoon

    Customers wanting to learn more about emergency warnings should refer to up-to-date weather information available on the Japanese Meteorological Agency site.   Also consider installing an earthquak...

    • 1 follower
    • 0 comments
    • 0 votes

  • What are the transfer options from Haneda Airport?

    Haneda International Airport (HND) is the closest airport to Tokyo’s city center. Depending on the transfer option and the traffic conditions, travel can take as little as 20 minutes up to 40 minut...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Which service provider does the card use?

    The supplier is AIR-U and the line is provided by IIJ, an Mobile Virtual Network Operator of NTT DoCoMo.

    • 1 follower
    • 0 comments
    • 0 votes

  • What is the check-out procedure?

    For check-out (before 10am), please collect all your belongings, turn off everything in the house, Leave the garbage IN the house, lock the door and place the key back in the key box, randomizing t...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Can I modify my train ticket order after purchase?

      Japan Experience allows for ONE modification request of the time of departure (changes to destination, route or date of departure are NOT possible*). Modification is only possible for us under th...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • What is the status ‘Temporary Visitor’?

    The visa status ‘Temporary Visitor‘ is a visa for people staying in Japan for less than 90 days. For many countries’ citizens this visa is granted automatically on your arrival into Japan, so it's ...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • When will I receive my travel diary?

    You will receive your travel diary from 20 days to 2 weeks before your departure. In high season, you may receive it up to 10 days before your departure.

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • What to see and do in Kyoto

    Kyoto, Japan's old capital, is a city rooted in traditions. Travelers love Kyoto for its ancient charm, and its atmosphere of a Japan from another era. Accurately nicknamed "the city of a thousand ...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Withdrawing money in Japan, finding an ATM

    In Japan, not all ATMs accept foreign bank cards, and some small shops and restaurants only accept cash payments. Here are some tips to never run out of cash during your trip:   ATMs and Cash Withd...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes