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Golden Week Travel
“Golden Week” is a collection of four national holidays within seven days of each other, starting in spring around April 29th - May 5th. In combination with well placed weekends, Golden Week is one...
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Hello Kitty Shinkansen
The Hello Kitty Shinkansen, known officially as the "Hello Kitty Shinkansen 500 Series" is a special, themed bullet train operated by JR West in Japan since June 2018. The train's interior and exte...
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Card payment pending
If when you try to make a payment on our website the page is blank, blocked, or you have encountered one of the following error messages when making a payment on our platform: "An error has occurre...
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SIM Cards - How to cancel and obtain a refund
The SIM card is refundable if it has never been used, for up to 1 month after the date of purchase. There is a 10% cancellation fee which will be withheld from your refund. If the deadline is misse...
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Japan Rail Pass - The travel date is not the JRP start date
When you place your order for a Japan Rail Pass, we ask for your travel date. This date allows us to confirm that you aren’t ordering too early, and that we can deliver it to you in time for your t...
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Japan Rail Pass - Can I buy the JRP for someone else?
CAN I ORDER A JR PASS FOR SOMEONE ELSE? Of course you can order a Japan Rail Pass for someone else, or use the credit card of someone that will not travel with you, as long as you have been authori...
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How to become an Affiliate / Affiliate Program
If you would like to join our affiliate program, all you need to do is complete the form on our site, and a member of our dedicated team will contact you to explore a potential partnership. On ou...
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Emergency - Earthquake / Typhoon
Customers wanting to learn more about emergency warnings should refer to up-to-date weather information available on the Japanese Meteorological Agency site. Also consider installing an earthquak...
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What are the transfer options from Haneda Airport?
Haneda International Airport (HND) is the closest airport to Tokyo’s city center. Depending on the transfer option and the traffic conditions, travel can take as little as 20 minutes up to 40 minut...
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Which service provider does the card use?
The supplier is AIR-U and the line is provided by IIJ, an Mobile Virtual Network Operator of NTT DoCoMo.
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