Customer Support Team
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Recent activity by Customer Support Team
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Japan Rail Pass - I’ve booked my JR Pass too early
A JR Pass can only be ordered up to 3 months in advance, because the voucher we issue expires 90 days after the issue date. If your travel plans have changed and you’ve placed your order too earl...
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What are the luggage rules on the Shinkansen?
When riding the Shinkansen (bullet train) you need to follow the luggage rules and regulations to avoid any issues while onboard. The following rules apply to all passengers, including JR Pass hold...
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Is the JR Pass cost-effective?
Whether the Japan Rail Pass is cost effective or not completely depends on your travel plans, but remember that this is a ticket designed for multi-city travel, in other words for tourist to have t...
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I am experiencing a price discrepancy while trying to place an order
Occasionally we have issues with how prices are displayed on our website. This can occur when the correct region and currency have not been selected. In order to ensure the correct prices are dis...
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I want to submit my CV / Job application
Thank you for your interest in working for Japan Experience. With teams in 2 very different industries, and locations in Paris, London, Berlin, Madrid and of course Tokyo, we actively encourage i...
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What are the transfer options from Narita Airport?
Located 60 kilometers outside of central Tokyo, Narita International Airport (NRT) is the further of the two airports serving the Japanese capital. Narita Express (N'EX): Thanks to the convenien...
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What is included in an Excursion package?
Accommodation, transport, meals, activities, a travel diary and phone support in English are all included in our Excursion packages. Optional extra services can also be added, for an additional cos...
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Can I choose how many/which days I use the card?
We offer three types of SIM cards : - 8 days unlimited- 16 days unlimited- 31 days unlimited As soon as the SIM card has been activated, the days will start counting down and cannot be stopped ev...
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What is the check-in procedure?
If you requested in-person check-in: Your House Angel will wait for you at the house prior to your arrival and welcome you when you arrive. They will show you the accommodation, and explain how to ...
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Can I board the train with the QR code? Should I exchange my QR code?
IF YOU PURCHASE WITH US AND RECEIVE AN E-VOUCHER (a QR code to scan at a ticket machine to print your paper tickets): You MUST redeem your QR code at the JR ticket machines in train stations and ...
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