Customer Support Team
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I missed my train, what do I do?
For Limited Express reserved seat tickets, even when you miss your train, you are still able to sit in an non-reserved seat in an Ordinary Class car on a later train on the same day. If your train ...
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Is everyone eligible to buy train tickets?
Yes, any traveler is eligible to buy our train tickets, unlike the Japan Rail Pass, which cannot be used by Japanese or foreign residents in Japan.
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What do I do if I lose my paper train ticket?
If you lose your train ticket, please tell the ticket office or train attendant at the station, and purchase another of the same ticket (for the same train, route, class, etc) for re-issue. The tic...
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What is a Japan Rail Pass?
A Japan Rail Pass is a personal train ticket specifically designed for foreign travelers who wish to visit Japan. WHAT DOES IT GIVE ACCESS TO? It provides unlimited access to all train lines oper...
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How much should I budget for a trip to Japan?
As a Japan specialist for over 40 years, we could notice the budget (without flights) for accommodation, transportation, some activities is around 2,000-2,500/person€ for 2 weeks. In addition to ...
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Group, self-guided or tailor-made tour... which type of tour should you go for?
Whether you want to discover new things or discover yourself, join a fully organised tour or take a leisurely one: at Japan Experience, you're sure to find a tour to suit your needs!Discover our 3 ...
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Group-guided tours - Can I modify it?
As it is a group tour, no modifications can be made to the itinerary. However, clients are free to book extra activities on their free days through our website.
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Japan Experience In The World
Paris, FranceOffice : Japan Experience - 30 rue Sainte Anne, 75001 Paris FranceOpen Monday to Saturday from 10am to 7pm, closed on Sundays and public holidays Phone : +331 42 61 60 83Please also f...
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Why can't I add a product to my cart?
If the website will not allow you to add a product to your cart and an error message occurs, it may be that the product you selected is temporarily out of stock, or no longer available. Please chec...
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Why do product prices change while in my cart?
You might have noticed that prices change frequently on our website. Our prices are based on the fluctuation of the exchange rate with the Japanese Yen, as this is the currency in which we purchase...
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