User

Customer Support Team

Member since
Total activity 408
Last activity
Following 0 users
Followed by 0 users
Votes 12
Subscriptions 198

Articles

Recent activity by Customer Support Team

  • Card payment refused

    Are you experiencing difficulty placing an order on our platform due to issues with payment? The most frequent reason for this is a payment failure linked to 3D Secure.   When you click on "Validat...

    • 1 follower
    • 0 comments
    • 0 votes

  • Pocket Wifi - Extend or reschedule rental dates

    After making a booking it’s possible to change your pocket wifi rental dates, or extend a rental if you decide to prolong your trip, but please note that changes to the start date of a rental can o...

    • 1 follower
    • 0 comments
    • 0 votes

  • Japan Rail Pass - What do I do if I have lost my voucher or JR Pass?

    Please keep your JR Pass voucher in a safe place once you have received it.   Lost Voucher If your voucher gets lost or stolen you will need to buy a new one, as a Japan Rail Pass voucher cannot be...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • Japan Rail Pass - Upgrade/Change length of the Japan Rail Pass

    Once a JR Pass voucher is issued and shipped, it cannot be amended or upgraded.   If you would like to change the length or type of your JR Pass, you will need to place a new order on our website a...

    • 1 follower
    • 0 comments
    • 0 votes

  • Japan Rail Pass - How do I cancel my pass?

    The Japan Rail Pass voucher is refundable, if it has never been exchanged in Japan, for up to one year after the purchase date. There is a 15% cancellation fee which will be deducted from your refu...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • I want to reset my password

    If you cannot remember your password, we cannot reset it for you. To resolve the issue just reset your password yourself, as follows: To change the password on your account, first click on Login, e...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • I am having difficulties placing an order / I am getting an error message

    If you are experiencing difficulties whilst trying to place an order, please follow the steps below: Please note that you need to open an account to be able to place an order, otherwise you might s...

    • 1 follower
    • 0 comments
    • 0 votes

  • I want you to delete my personal data

    The protection of your data and the security of your personal information is important to us.We have not and will not pass on any customer-related data to third parties, or parties other than those...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes

  • I would like to unsubscribe from the newsletter

    If you want to unsubscribe from our newsletter, please click on the “unsubscribe” link at the bottom of any of the newsletter emails you have received and follow the instructions. If you can’t find...

    • 1 follower
    • 0 comments
    • 1 vote

  • I am a Travel Agency and would like to work with Japan Experience

    Are you a travel agency that’s interested in working with us?   On our website you’ll find an area for B2B partners, scroll down and click on “Get Started”.   All you need to do is complete the for...

    • Updated
    • 1 follower
    • 0 comments
    • 0 votes