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Customer Support Team

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Recent activity by Customer Support Team

  • I want to reset my password

    If you cannot remember your password, we cannot reset it for you. To resolve the issue just reset your password yourself, as follows: To change the password on your account, first click on Login, e...

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  • I am having difficulties placing an order / I am getting an error message

    If you are experiencing difficulties whilst trying to place an order, please follow the steps below: Please note that you need to open an account to be able to place an order, otherwise you might s...

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  • I want you to delete my personal data

    The protection of your data and the security of your personal information is important to us.We have not and will not pass on any customer-related data to third parties, or parties other than those...

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  • I would like to unsubscribe from the newsletter

    If you want to unsubscribe from our newsletter, please click on the “unsubscribe” link at the bottom of any of the newsletter emails you have received and follow the instructions. If you can’t find...

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  • I am a Travel Agency and would like to work with Japan Experience

    Are you a travel agency that’s interested in working with us?   On our website you’ll find an area for B2B partners, scroll down and click on “Get Started”.   All you need to do is complete the for...

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  • Which airports do you provide airport transfers for?

    We offer a variety of transfer options to and from Tokyo Narita Airport, Tokyo Haneda Airport, and Kansai International Airport in Osaka.

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  • How do I activate my Japan SIM card?

    You can activate your SIM card as soon as you arrive in Japan. After inserting the SIM card into your device, it needs to be configured before you can use it. To activate your Japan SIM card, follo...

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  • Where can I exchange my train ticket QR code for the physical ticket?

      If you have purchased train tickets with us and received an e-voucher for the tickets, you can exchange the e-voucher at different locations across the area covered by our available routes. Your ...

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  • What are the rules to follow when staying at a house?

    Shoes: The Japanese take their shoes off in the entrance area (genkan), where they swap shoes for slippers. (The special slippers for the toilets should not be used in other parts of the house.) W...

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  • Can I combine a tour with another Japan Experience product, a house for example?

    Yes, approximately one-third of our tours feature our houses, as seen in our Japan Family tour. However, if you'd like to create a tailor-made itinerary that incorporates various other Japan Experi...

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