Customer Support Team
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Recent activity by Customer Support Team
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Are there are any guides, maps or books in the house?
You will find books and guides in the house on the area and its surroundings. Your House Angel can also give you a map of the city (depending on the city) upon arrival, and can give you practical a...
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Are the prices the same all year?
The prices indicated on our website show the price per night, and this will vary according to the season, as some seasons are extremely popular in Japan, such as spring or autumn. Nevertheless, eac...
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How does the SIM card work?
Please note: Our SIM Card is a data-only SIM card and it does not enable incoming or outgoing voice calls nor does it enable SMS or MMS. Is my mobile phone compatible? The SIM card is compatible wi...
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Can I choose how many/which days I use the card?
We offer three types of SIM cards : - 8 days unlimited- 16 days unlimited- 31 days unlimited As soon as the SIM card has been activated, the days will start counting down and cannot be stopped ev...
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Can I use the SIM card outside of Japan?
Unfortunately, you can only use our SIM card while you are in Japan. Also note that the SIM can only be activated after you have arrived in Japan.
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My SIM card will not work
We're sorry if your SIM card isn't working. Have you checked that your phone is unlocked and compatible with our providers? Note also that as stated on our website, Google Pixel phones are NOT comp...
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Can I use the pocket wifi while on a cruise around Japan?
A pocket wifi will work on a cruise ship, but only when the ship is docked or very close to land. The only option for an internet connection while you are at sea is using the cruise ship’s wifi.
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Group guided tours - Will my tour go ahead even if it's not full?
Although the risk of your guided tour being cancelled due to insufficient participants is low, it does exist. The chance of this is around 4%. If you are unfortunately within this 4%, you will be i...
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Can I eat on the trains?
Eating, snacking and drinking are allowed on Shinkansen trains, and we recommend to passengers to buy food and drinks at the station prior to boarding. Before boarding your train, why not grab ...
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What is the check-in procedure?
If you requested in-person check-in: Your House Angel will wait for you at the house prior to your arrival and welcome you when you arrive. They will show you the accommodation, and explain how to ...
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