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Customer-Support-Team

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Articles

Votes on activity by Customer-Support-Team

  • How does the SIM card work?

    Please note: Our SIM Card is a data-only SIM card and it does not enable incoming or outgoing voice calls nor does it enable SMS or MMS. Is my mobile phone compatible? The SIM card is compatible wi...

    • 1 follower
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  • How do I activate my Japan SIM card?

    You can activate your sim card as soon as you arrive at your airport terminal in Japan. After inserting the sim card into your device, it needs to be configured before you can use it.To activate yo...

    • 1 follower
    • 0 comments
    • 0 votes
  • Can I choose how many/which days I use the card?

    We offer three types of SIM cards :-8 days-unlimited-16 days-unlimited-31 days-unlimited (Due to the fair use policy of the network provider (Docomo), if an excessive amount of data is used in a sh...

    • 1 follower
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    • 0 votes
  • Can I use a SIM card outside of Japan?

    Unfortunately, you can only use our SIM card while you are in Japan.

    • 1 follower
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  • Which service provider does the card use?

    The supplier is AIR-U and the line is provided by IIJ, an Mobile Virtual Network Operator of NTT DoCoMo.

    • 1 follower
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  • Where can I exchange my train ticket QR code for a physical ticket?

      You can exchange your train tickets purchased with Japan Experience at different locations across the area covered by our available routes. Your train tickets are directly issued through a partne...

    • 1 follower
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    • 0 votes
  • Can I add an extra person to the reservation?

      You need to request it to your house angel prior to arrival. You will need to pay additional fees for the extra person stay, extra towels and sheets and additionnal tourist tax.

    • 1 follower
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  • Where can we leave a review after our stay?

      If you liked your stay, you can easily leave a review on googlemaps, at the location of the house.

    • 1 follower
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  • What is the check-out procedure?

      For check-out (before 10am), please collect all your belongings, turn off everything in the house, Leave the garbage IN the house, lock the door and place the key back in the key box, randomizing...

    • 1 follower
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  • How can I send my luggage to my next destination?

      You can take your luggage to any convenience store (Lawson, 7Eleven, Family Mart) or post office to have it delivered to your next destination.Your House Angel can indicate how to do it.

    • 1 follower
    • 0 comments
    • 0 votes