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Customer Support Team

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Articles

Votes on activity by Customer Support Team

  • What if I lose my JR Pass?

    - IF YOU HAVE LOST YOUR JR PASS VOUCHER If the voucher that we sent you has been lost or stolen, you will need to buy a new one, as a Japan Rail Pass voucher cannot be reissued. Only the original v...

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    • 1 follower
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    • 1 vote

  • My SIM card will not work

    We're sorry if your SIM card isn't working. Have you checked that your phone is unlocked and compatible with our providers? Note also that as stated on our website, Google Pixel phones are NOT comp...

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    • 1 follower
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    • 1 vote

  • Can I use the pocket wifi while on a cruise around Japan?

    A pocket wifi will work on a cruise ship, but only when the ship is docked or very close to land. The only option for an internet connection while you are at sea is using the cruise ship’s wifi.

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    • 1 follower
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    • 1 vote

  • What if my train is cancelled or delayed?

    IF YOU PURCHASED WITH US AND RECEIVED AN E-TICKET (a QR code to scan at the ticket gate with no exchange required): TRAIN DELAYS (e-ticket) If your train is delayed for less than 2 hours, no refu...

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    • 1 follower
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    • 1 vote

  • Sunrise Seto/Izumo overnight train

    The JR Sunrise Seto/Izumo is one of the last remaining overnight trains in Japan.   The Sunrise Seto runs from Tokyo to Takamatsu, while the Sunrise Izumo runs from Tokyo to Izumo-shi. They operate...

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    • 1 follower
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    • 1 vote

  • Traveling too soon / Delivery to Japan

    If you are travelling very soon, and it’s too late for you to place your JR Pass order with delivery to your home address, we can deliver it to your accommodation in Japan instead.   When ordering ...

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    • 1 follower
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    • 1 vote

  • Can I get my JR Pass refunded if trains are cancelled or delayed?

    The trains in Japan are generally extremely reliable. However, like anywhere else in the world, delays beyond anyone’s control can occasionally occur.    Once you start using your Japan Rail Pass, ...

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    • 1 follower
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    • 1 vote

  • Japan Rail Pass - Forgotten/lost item on the train

    If you realise you have left an item or bag on the train, the best thing to do is to go to the Lost and Found Office (お忘れ物承り所, o-wasuremono uketamawarijo) at the nearest station as soon as possible...

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    • 1 follower
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    • 1 vote

  • I would like to unsubscribe from the newsletter

    If you want to unsubscribe from our newsletter, please click on the “unsubscribe” link at the bottom of any of the newsletter emails you have received and follow the instructions. If you can’t find...

    • 1 follower
    • 0 comments
    • 1 vote

  • What are the transfer options from Kansai Airport?

    For your trip to Japan, instead of landing in Tokyo, you may have chosen to start your trip near Osaka or Kyoto, at Kansai International Airport (KIX).   Haruka Express Train: Access to a number of...

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    • 0 votes