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Customer-Support-Team

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Recent activity by Customer-Support-Team

  • Japan Experience In The World

      Paris, FranceOffice : Japan Experience - 30 rue Sainte Anne, 75001 Paris FranceOpen Monday to Saturday from 10am to 7pm, closed on Sundays and public holidays Phone : +331 42 61 60 83 Please also...

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  • How does the SIM card work?

    Please note: Our SIM Card is a data-only SIM card and it does not enable incoming or outgoing voice calls nor does it enable SMS or MMS. Is my mobile phone compatible? The SIM card is compatible wi...

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  • How do I activate my Japan SIM card?

    You can activate your sim card as soon as you arrive at your airport terminal in Japan. After inserting the sim card into your device, it needs to be configured before you can use it.To activate yo...

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  • Can I choose how many/which days I use the card?

    We offer three types of SIM cards :-8 days-unlimited-16 days-unlimited-31 days-unlimited (Due to the fair use policy of the network provider (Docomo), if an excessive amount of data is used in a sh...

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  • Can I use a SIM card outside of Japan?

    Unfortunately, you can only use our SIM card while you are in Japan.

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  • Which service provider does the card use?

    The supplier is AIR-U and the line is provided by IIJ, an Mobile Virtual Network Operator of NTT DoCoMo.

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  • Why are there multiple train types for the same route ? (Hikari, Sakura, Nozomi, Kodama...)

      Nozomi: Among the Tokaido/Sanyo Shinkansen, the Nozomi is the fastest train. It stops only at the most numerous train stations between Shin-Osaka and Hakata. With a top speed of 168 mph (270 km...

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  • Japan Rail Pass - How do I cancel my pass?

    The Japan Rail Pass voucher is refundable, if it has never been exchanged in Japan, for up to one year after the purchase date.   There is a 15% cancellation fee which will be deducted from your re...

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  • Where can I exchange my train ticket QR code for a physical ticket?

      You can exchange your train tickets purchased with Japan Experience at different locations across the area covered by our available routes. Your train tickets are directly issued through a partne...

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  • Can I add an extra person to the reservation?

      You need to request it to your house angel prior to arrival. You will need to pay additional fees for the extra person stay, extra towels and sheets and additionnal tourist tax.

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