Customer Support Team
Articles
Recent activity by Customer Support Team
-
What is the cancellation policy when renting accommodation with Japan Experience?
If you have to cancel your stay after booking, please inform us by sending an email as soon as possible: the date the email was sent will be the date used when determining the cancellation costs. ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Can we make phone calls from the house?
There are no telephones in the houses; however you will usually find a telephone booth nearby. You can call Japan or internationally with coins or with a phone card available for sale in convenienc...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Can we prepare meals easily in the house?
Yes, all our houses are equipped with kitchen utensils and appliances if you prefer to make your own meals. However, a vacation is also often a holiday for the cook! You can go to a supermarket nea...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Can we contact our House Angel during our stay?
Yes, your House Angel can be contacted during your stay if you have any questions or problems in the house, or if you find yourself in a situation where knowing Japanese is essential, for example r...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Do I have to meet my House Angel in person?
Although our House Angels always enjoys welcoming guests in person, we completely understand that sometimes, social interaction can be tiring or intimidating. You can request a self check-in if you...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Where can I leave my luggage before check-in or after check-out?
Feel free to ask your House Angel if you need to store your luggage; depending on the schedule, they might be able to let you leave your luggage inside the house before you check-in, even if the cl...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Can I have an early check-in or late check-out?
The possibility of an early check-in or late check-out heavily depends on our house cleaning team's schedule, so we cannot guarantee being able to accommodate such requests. If you want to check ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
I want you to delete my personal data
The protection of your data and the security of your personal information is important to us.We have not and will not pass on any customer-related data to third parties, or parties other than those...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
I want to reset my password
If you cannot remember your password, we cannot reset it for you. To resolve the issue just reset your password yourself, as follows: To change the password on your account, first click on Login, e...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
I am experiencing a price discrepancy while trying to place an order
Occasionally we have issues with how prices are displayed on our website. This can occur when the correct region and currency have not been selected. In order to ensure the correct prices are dis...
- Updated
- 1 follower
- 0 comments
- 0 votes