Customer Support Team
Articles
Recent activity by Customer Support Team
-
What kinds of airport transfers do you offer?
There are a number of different transfer options to travel from the airport into the city center, and it's essential to choose the one that best suits your needs. By exploring the different transfe...
- 1 follower
- 0 comments
- 0 votes
-
What is an Excursion?
Our Excursions are short, packaged trips that can be added into a Japan vacation, with transportation, accommodation and activities all included. They’re designed to offer a memorable, themed immer...
- 1 follower
- 0 comments
- 0 votes
-
How does the SIM card work?
Please note: Our SIM Card is a data-only SIM card and it does not enable incoming or outgoing voice calls nor does it enable SMS or MMS. Is my mobile phone compatible? The SIM card is compatible wi...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
What is the minimum stay in a Japan Experience house or apartment ?
The required minimum stay in our houses is: - Tokyo & Kyoto: 2 nights- Kanazawa, Takayama: 1 night We believe that the ideal minimum stay in Kyoto to visit all the main sights is around 5 days. - 3...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
In the event of an accident involving equipment in the house, who pays for the repairs?
This is not a common occurrence, but in the event of a problem, the situation will be investigated by your House Angel who will work with you to find the best solution.
- Updated
- 1 follower
- 0 comments
- 0 votes
-
I missed my train, what do I do?
For Limited Express reserved seat tickets, even when you miss your train, you are still able to sit in an non-reserved seat in an Ordinary Class car on a later train on the same day. If your train ...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
Is everyone eligible to buy train tickets?
Yes, any traveler is eligible to buy our train tickets, unlike the Japan Rail Pass, which cannot be used by Japanese or foreign residents in Japan.
- Updated
- 1 follower
- 0 comments
- 0 votes
-
What do I do if I lose my paper train ticket?
If you lose your train ticket, please tell the ticket office or train attendant at the station, and purchase another of the same ticket (for the same train, route, class, etc) for re-issue. The tic...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
What is a Japan Rail Pass?
A Japan Rail Pass is a personal train ticket specifically designed for foreign travelers who wish to visit Japan. WHAT DOES IT GIVE ACCESS TO? It provides unlimited access to all train lines oper...
- Updated
- 1 follower
- 0 comments
- 0 votes
-
How much should I budget for a trip to Japan?
As a Japan specialist for over 40 years, we could notice the budget (without flights) for accommodation, transportation, some activities is around 2,000-2,500/person€ for 2 weeks. In addition to ...
- 1 follower
- 0 comments
- 0 votes