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Customer-Support-Team

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Articles

Recent activity by Customer-Support-Team

  • I want to submit my CV / Job application

    Thank you for your interest in working for Japan Experience.   With teams in 2 very different industries, and locations in Paris, London, Berlin, Madrid and of course Tokyo, we actively encourage i...

    • 1 follower
    • 0 comments
    • 0 votes
  • I want to reset my password

    If you cannot remember your password, we cannot reset it for you, to resolve the issue just change and reset your password, details below: To change the password on your account, first click on Log...

    • 1 follower
    • 0 comments
    • 0 votes
  • I am having difficulties placing an order / I am getting an error message

    If you are experiencing difficulties whilst trying to place an order, please follow the steps below: Please note that you need to open an account to be able to place an order, otherwise you might s...

    • 1 follower
    • 0 comments
    • 0 votes
  • I have a complaint / Complaint process

    If anything has gone wrong please accept our sincerest apologies and rest assured that we will do our best to resolve the issue. We try our best to provide an excellent service, however from time t...

    • 1 follower
    • 0 comments
    • 0 votes
  • I want you to delete my personal data

    The protection of your data and the security of your personal information is top priority for us.We have not and will not pass on any customer-related data to third parties or parties other than th...

    • 1 follower
    • 0 comments
    • 0 votes
  • I would like to unsubscribe from the newsletter

    If you want to unsubscribe from our newsletter, please click on the “unsubscribe” link at the bottom of any of the newsletter emails you have received and follow the instructions. If you can’t find...

    • 1 follower
    • 0 comments
    • 0 votes
  • I am a Travel Agency and would like to work with Japan Experience

    Are you a travel agency that’s interested in working with us?   On our website you’ll find an area for B2B partners, scroll down and click on “Get Started”.   All you need to do is complete the for...

    • 1 follower
    • 0 comments
    • 0 votes
  • How to become an Affiliate / Affiliate Program

    If you would like to join our affiliate program, all you need to do is complete the form on our site, and a member of our dedicated team will contact you to explore a potential partnership.   On ou...

    • 1 follower
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    • 0 votes
  • Medical Emergencies while in Japan

      In Japan, the emergency number is 119.   Most doctors do not speak English in Japan and we understand this could be worrying, however you can find English-speaking medical help in Japan through t...

    • 1 follower
    • 0 comments
    • 0 votes
  • Emergency - Earthquake / Typhoon

    Customers wanting to learn more about emergency warnings should refer to up-to-date weather information available on the Japanese Meteorological Agency site.   Also consider installing an earthquak...

    • 1 follower
    • 0 comments
    • 0 votes