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Customer Support Team

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Articles

Recent activity by Customer Support Team

  • Japan Rail Pass - The travel date is not the JRP start date

    When you place your order for a Japan Rail Pass, we ask for your travel date. This date allows us to confirm that you aren’t ordering too early, and that we can deliver it to you in time for your t...

    • 1 follower
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  • Japan Rail Pass - Wrong nationality selected

    If you selected the incorrect nationality when entering the information on your JR Pass voucher, please rest assured this will not be a problem.   This information is for our own records and is not...

    • 1 follower
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  • Japan Rail Pass - Upgrade/Change length of the Japan Rail Pass

    Once a JR Pass voucher is issued and shipped, it cannot be amended or upgraded.   If you would like to change the length or type of your JR Pass, you will need to place a new order on our website a...

    • 1 follower
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  • Japan Rail Pass - Can I buy the JRP for someone else?

    CAN I ORDER A JR PASS FOR SOMEONE ELSE? Of course you can order a Japan Rail Pass for someone else, or use the credit card of someone that will not travel with you, as long as you have been authori...

    • 1 follower
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  • I want to make a booking using a credit note

    Any credit notes held by our customers have expired as of September 30th, 2023   We are extremely sorry if you missed this deadline, but any remaining credit can no longer be redeemed or refunded. ...

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  • I am interested in your books and editorial materials

    Have you always dreamed of exploring the Japanese archipelago, but didn't know where to start? Have you already made several trips and thought you knew everything about the country? Then discover o...

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  • I am having difficulties placing an order / I am getting an error message

    If you are experiencing difficulties whilst trying to place an order, please follow the steps below: Please note that you need to open an account to be able to place an order, otherwise you might s...

    • 1 follower
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  • I would like to unsubscribe from the newsletter

    If you want to unsubscribe from our newsletter, please click on the “unsubscribe” link at the bottom of any of the newsletter emails you have received and follow the instructions. If you can’t find...

    • 1 follower
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    • 1 vote

  • Medical Emergencies while in Japan

      In Japan, the emergency number is 119.   Most doctors do not speak English in Japan and we understand this could be worrying, however you can find English-speaking medical help in Japan through t...

    • 1 follower
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  • Emergency - Earthquake / Typhoon

    Customers wanting to learn more about emergency warnings should refer to up-to-date weather information available on the Japanese Meteorological Agency site.   Also consider installing an earthquak...

    • 1 follower
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    • 0 votes