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Customer Support Team

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Recent activity by Customer Support Team

  • Self-guided tours - Which one should I choose if I want to travel with kids?

    If you're traveling with children, we suggest considering the Japan Family Tour. This tour has been specifically crafted with families in mind, offering suitable accommodations and activities. The ...

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  • How much should I budget for a trip to Japan?

      As a Japan specialist for over 40 years, we could notice the budget (without flights) for accommodation, transportation, some activities is around 2,000-2,500/person€ for 2 weeks. In addition to ...

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  • Group-guided tours - Can I modify it?

      As it is a group tour, no modifications can be made to the itinerary. However, clients are free to book extra activities on their free days through our website.

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  • What to see and do in Kyoto

    Kyoto, Japan's old capital, is a city rooted in traditions. Travelers love Kyoto for its ancient charm, and its atmosphere of a Japan from another era. Accurately nicknamed "the city of a thousand ...

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  • What to do and see in Tokyo

    Tokyo is a unique capital city. While it boasts the highest population in a city in the world, at 13 million inhabitants, Tokyo manages to keep a relaxed feel and a serene atmosphere characteristic...

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  • What to do and see in Osaka

    Osaka is the third-biggest city in Japan after Tokyo and Yokohama. One of the highlights of the Kansai region, this intriguing megacity, with its distinctive atmosphere compared to other large Japa...

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  • Using the Yamanote Line in Tokyo

    The Yamanote Line is a railway loop in Tokyo operated by JR East, completing a full circuit in approximately one hour. It is an essential commuter line, connecting major stations such as Tokyo, Shi...

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  • How to get a refund on your Hakone Free Pass in the event of bad weather

    If during your stay in the Hakone area, the train and cable car services are interrupted due to poor weather, it is possible to get a refund of your Hakone Free Pass.   In this case, the ticket pri...

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  • New Year in Japan

    Visiting Japan during New Year (shogatsu) can be interesting and rewarding, as you have the opportunity to experience Japan's most important holiday, but it can also be very frustrating for unprepa...

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  • Christmas in Japan

    In Japan, Christmas has been embraced as a popular commercial holiday that people love to celebrate. The majority of the population in Japan is Shinto and Buddhist, so the religious meaning around ...

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