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Customer-Support-Team

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Articles

Recent activity by Customer-Support-Team

  • Where can we leave a review after our stay?

      If you liked your stay, you can easily leave a review on googlemaps, at the location of the house.

    • 1 follower
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  • What is the check-out procedure?

      For check-out (before 10am), please collect all your belongings, turn off everything in the house, Leave the garbage IN the house, lock the door and place the key back in the key box, randomizing...

    • 1 follower
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  • How can I send my luggage to my next destination?

      You can take your luggage to any convenience store (Lawson, 7Eleven, Family Mart) or post office to have it delivered to your next destination.Your House Angel can indicate how to do it.

    • 1 follower
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  • Can my luggage get delivered to the house?

      Absolutely! Takkyubin services are very convenient, and we are happy to accommodate you if you want to use this service. However, your House Angel has strict schedule restrictions that do not all...

    • 1 follower
    • 0 comments
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  • Where can I leave my luggage before check-in or after check-out?

      Feel free to ask your House Angel if you need to store your luggage; depending on the schedule, they might let you leave your luggage inside the House before you check-in, even if the cleaning is...

    • 1 follower
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  • Do I have to meet my House Angel in person?

      Although your House Angel always loves welcoming guests in person, we completely understand that sometimes, social interaction can be tiring or intimidating. You can request a self check-in if yo...

    • 1 follower
    • 0 comments
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  • Can I have an early check-in or late check-out?

      Early check-in and Late check-out possibility heavily depend on our cleaning team's schedule, so we cannot guarantee being able to grant them everytime. If you want to check in early/check out la...

    • 1 follower
    • 0 comments
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  • What is the check-in procedure?

      If you requested in-person check-in: Your House Angel will wait for you at the House prior to your arrival and welcome you there. They will show you the accommodation, and explain how to use all ...

    • 1 follower
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  • Can I get in touch with my House Angel before my arrival?

      Your House Angel will contact you prior to your arrival to make sure everything is okay (instructions, access to the house, arrival time, etc.) If you have specific questions, you can contact the...

    • 1 follower
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  • Can we receive physical mail in the house?

      If you stay more than 10 days in the house, we can give you access to the mailbox to pick up your mail.

    • 1 follower
    • 0 comments
    • 0 votes