Orders & bookings

• I would like to change the duration, or switch from a normal pass to a Green pass
• I have to push back my trip

• I have not received my order
• What to do In case of a problem with the Pocket Wifi?

• How do I return a Pocket Wifi at the end of my trip?
• What happens if I return my Pocket WiFi late / if I lost my Pocket WiFi?

• Where can I track my delivery?
• My parcel has been returned to the sender, what should I do?
• My order is incomplete, what should I do?
• I haven’t received my order, what should I do?
• How long does delivery take?
• How can I correct an error with my delivery address?

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• When will I be charged for my order?
• Is your website secure?
• Which payment methods are available?
• Why can't I use my credit note ?
• What should I do if my payment has been refused?
• I can’t confirm my order, what should I do?

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• How can I request an invoice for my order or booking ?