What is the cancellation policy when renting an accommodation with Japan Experience?

Customer Support Team
Customer Support Team
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If the client has to cancel his/her rental after signing the contract, he/she shall inform Japan Experience by sending as soon as possible a registered letter or email: the mailing date will be considered for invoicing the cancellation costs.

Scale of total cancellation costs:

More than 30 days before : 0%
29 - 8 days before : 50%
7 days before : 100%
This paragraph does not apply if these products are included in package tours. In this case, the cancellation conditions for tours apply (1.9).

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