My flight is delayed or cancelled, what should I do ?

Customer Support Team
Customer Support Team
  • Created


Please contact us as soon as possible regarding your new flight schedule.
However, Japan Experience does not assume responsibility for flight changes or cancellations.
If the airline notifies you of an arrival time change less than 72 hours before departure, exceeding 45 minutes, we cannot guarantee your airport shuttle.
In the event of flight cancellation, Japan Experience cannot be held liable; we recommend contacting your airline for assistance and financial compensation.

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