Can I Get My JR Pass Refunded When Trains Are Cancelled or Delayed?

Customer Support Team
Customer Support Team
  • Updated

The trains in Japan are generally extremely reliable. However, like anywhere else in the world, delays beyond anyone’s control can occasionally occur.

 

Once you start using your Japan Rail Pass, the period of use cannot be changed or extended, and no refund is possible, even if the trains or other transportation services are suspended or delayed for any reason, including natural disasters such as typhoons or earthquakes. 

 

Japan Experience or Japan Rail Company will not reimburse any additional costs incurred due to changes in your route, such as alternative transportation costs or accommodation charges but if it helps we can provide an invoice for your travel insurance, in the event that you wish to raise a claim.

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