I would like to change the duration, or switch from a normal pass to a Green pass

You have already ordered your Japan Rail Pass, and upon reflection, you would like to change the duration, or switch from a normal pass to a Green pass. Either of these options are possible.
All you need to do is place a new order within the following three months. You must then return to us your first voucher for a full refund (excluding delivery costs of the first order), by registered mail, with a note of explanation, to the following address:
Japan Experience
Suite 14, 137-139 High Street, Beckenham BR3 1AG, United Kingdom
UNITED KINGDOM
Please note that there is still a delivery charge for the new delivery. We thank you in advance for checking that you will receive your delivery before your departure (estimate your delivery time).

I would like to change the duration, or switch from a normal pass to a Green pass

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