How does the Pocket WiFi rental work?

Reservations Team
Reservations Team
  • Created
Can I choose how long I rent my pocket wifi?

You can rent a pocket wifi device for any number of days between the minimum of 5 days and maximum of 45 days.

Can I cancel my pocket wifi rental?

The Pocket Wifi is refundable up to one week before the start of rental. Past this date, the Pocket Wifi is no longer refundable. There is a 10% cancellation fee.

Is the device easy to carry?

Yes the device is slightly larger than a deck of cards and weighs 140 grams (5 ounces).

Where do I return my pocket wifi?

You must return your pocket wifi before the end of your stay in Japan. You can drop it off in any post box across Japan using the shipping envelope that comes with your rental.

What to do if I lost the prepaid envelope?

Please return the Pocket Wifi to the following address
Global Advanced Communications by TFN corp. 
3-4-19 Aomi, koto-ku, Tokyo Aomi Center No.2 Bldg 2F5 135-0064 SB Frameworks (TFN)
Or contact Global Advanced Communications directly by email at or phone +81-50-3196-1160 (9:00 - 17:00 Japanese time)

What happens if I send it back too late?

There is a 450 yen / day as delay penalty fee.

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