Where can I pick up my Pocket Wifi?

Reservations Team
Reservations Team
  • Created
You can have your device delivered to your hotel in Japan or pick it up at an airport:
Depending on the airport and the hour of your arrival, if you are arriving early in the morning or late at night, you can pick up your Pocket wifi at a different counter than the one during the day.  The counter is determined by your time of arrival +2 hours. 
Below is a list of reception counter for each airport: 
TOKYO

Narita Terminal 1: 8:30 - 20:00 = The post office counter 
Narita Terminal 1: 6:30 - 8:30 and 20:00 - Last flight = QL Counter
Narita Terminal 2: 8:30 - 20:00 = The post office counter 
Narita Terminal 2: 6:30 - 8:30 and 20:00 - Last flight = QL Counter 


Haneda Airport : 24/7 = JAL ABC Counter

OSAKA

Kansai Airport: 9:00 - 17:00 = The post office counter 
Kansai Airport: 6:30 - 9:00 and 17:00 - 22:30 = JAL ABC counter

NAGOYA

Chubu Centrair Airport: 6:30 - 21:30 = Yamato counter

SAPPORO

 New Chitose Airport: 9:00 - 17:00 = The post office counter 
New Chitose Airport: 7:30 - 9:00 and 17:00 - 19:00 = New Chitose Temporary baggage storage

FUKUOKA

Fukuoka Airport: 8:00 - 21:00 = Yamato Counter

 
You will be contacted regarding the final information of the pickup counter 2 days before the start date of your rental, along with your tracking number.  

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