What are the cancellation conditions and fees for the Pocket WiFi?

Reservations Team
Reservations Team
  • Created
The Pocket Wifi is refundable up to one week before the start of rental. Past this date, the Pocket Wifi is no longer refundable.
There is a 10% cancellation fee.
Any penalties due to late returns or loss of the device are calculated in Yen and will be invoiced in the currency of the purchase.
For all technical questions or malfunctions, please first contact Global Advanced Communications by email: info@globaladvancedcomm.com or by telephone at +51 3 6413 1051.
If the Pocket Wifi is lost or not received in a timely manner by our partners Global Advanced Communications at the end of its rental period, this will automatically give rise to all of the statutory consequences of default, without any special reminder being required.
In particular, we reserve the right to debit the card used when placing the order. Furthermore, the entire balance shall become due and payable immediately. Late returns will incur a charge of 400 JPY per day, and lost devices a flat fee of 20000 JPY.

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